Watchful i Frequently Asked Questions

Q1. What is Watchful i?

A1. Watchful i is:

• an Anonymous Reporting and Tactical Response System that allows individuals to report situations via the Internet or phone, 24 hours a day, seven days a week;
• a Data Collection System;
• a Report-generation System capable of providing executives with "real time" summary reports, as well as extraction of detailed reports for "Chart Analysis"
• an Emergency Telephone Communication System that can be used to notify groups or large number of individuals for emergency or non-emergency situations.
• A Business Continuity & Disaster Recovery System

Q2. Why do I need the Watchful i?

A2. If your company has concern over:
Communication, Employee Accountability, Management Report analysis, Profitability-lost customers, Business Continuity, Disaster Recovery or Emergency Notification you need the Watchful i system.

Q3. How does Watchful i work?

A3. The Watchful i is "user" and "administrator" friendly and works as follows:

• A individual identifies a situation or event
• To report the situation (event), the individual enters the Watchful i on their company Web site or calls the Watchful i company toll-free number.
• Watchful i immediately and simultaneously notifies key administrators of the reported incident by phone, cell phone, e-mail, blackberry, etc.
• Administrators must confirm receipt of the report using their personal access code. Furthermore, the administrator must give Watchful i a course of action.
• The emergency notification system takes action as directed.

If a company administrator does not confirm receipt of the report, Watchful i will continue to attempt to reach a secondary contact. If there is no response within a given time period, Watchful i will automatically notify a third or tertiary administrator or key executive..

Q4. How can Watchful i ensure Business Continuity?

A4. Watchful i is Hosted in a secure facility with a 21 day diesel powered generator back-up system. Any data stored for use in the system will be redundant and capable of being processed.

Q5. How much IT involvement does Watchful i require?

A5. Basically NONE. If you want your employees listed for an emergency Notification, IT would merely upload their contact information via an excel spreadsheet.

Click here to have a Watchful i representative contact you.

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